Return Policy

Initiating a Return

To initiate a return for a product purchased on our website, email us at info@sebocanada.ca. Our team will provide instructions on how to package the item and the appropriate return warehouse based on your location.

Returning an Item in Person

Returns for items purchased on our website can be made in person at our warehouses in Airdrie, Alberta, and Montreal, Quebec. For more information, please email us at info@sebocanada.ca.

Returning an Item Purchased Through a SEBO Dealer

If you purchased your SEBO product through an authorized dealer, returns must be handled directly with the dealer according to their return policy.

SEBO Canada Return Policy Terms

SEBO Canada uses the following return policy on all items wishing to be returned for any reason other than manufacturing defect. Items which have a manufacturing defect should follow our warranty claim procedures by contacting your local dealer or emailing us at info@sebocanada.ca. 

  • Customers will be eligible to return items within 15 days of purchase for a full refund provided that:
    1. All returned items arrive at our warehouse, or authorized SEBO retailer, undamaged and in good condition.
    2. The vacuum or item must be in new condition, and unused, and in its original box/packaging.
  • All items being returned within 15 days after the date of purchase require written authorization from SEBO Canada, or the authorized SEBO retailer prior to being returned. In order to attain this, submit a return request in your online account for the item and you will receive a return approval or denial in return.
  • There will be no refund or return on items past 15 days since the date of purchase.
  • All items damaged in shipping require immediate notification to SEBO Canada or the SEBO retailer with proof of pictures confirming damage to the item and packaging it arrived in.
  • For all items that have been used within 15 days of the purchase date, a minimum 20% restocking fee will apply. This is because vacuums that have been used and returned require a minimum servicing to replace all used filters and bags, and to be sterilized before they can be resold at a discount as a refurbished item. SEBO Canada and our retailers reserve the right to further alter the refund amount based on the condition of the item upon return.
  • If the item is new and unused but is returned damaged or in packaging different to its original box, a 15% re-boxing fee will apply.
  • Shipping costs for the return of all items are the responsibility of the customer. The customer may also return items in person to the warehouse or retailer who originally shipped the item to them.

Please note: Do not use adhesive packing slip envelopes, tuck tape, masking tape, duct tape, magic marker, or pen directly on the item or item packaging being returned. Clear packing tape is best.  Once the product is returned to the warehouse, and the return paperwork has been processed, you may be contacted by phone or email and a receipt of the refund will be emailed to you.

For more information, we invite you to contact us at:

Telephone: 1-877-258-5005

Email: info@sebocanada.ca

We are available Monday to Friday: 09:00 am – 04:30 pm MST (excluding public holidays)